Customer Satisfaction

“Hello Linda,
Happy new year to you and yours.
I got my confirmed dissertation grade today. I got a score of 72%.
You may not readily remember me but my dissertation topic is “Work life balance and its effect on call centre agents “.
It is still unbelievable and words fail me to describe my emotions however I want to say a big thank you from my heart.
I could not have certainly achieved this without your guidance.
You are the best.
May God bless and prosper all your endeavors.
Have a splendid rest of the week.
Regards,
Ogechi”
It’s always good to get positive feedback. I’ve taken off the company reference and the surname for confidentiality reasons but this student did very well. Positive feedback and unprompted comments generated through delight not asked for via a survey illustrate true customer delight.
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